TIAA-CREF--Just what I needed--unimaginable incompetence with my remaining money

I sent a form to TIAA-CREF a couple of weeks ago asking that changes be made in my contingent beneficiaries. Two names are very similar, so in my ultra-cautious way I said, in the English language, that two names were not the same as the other names. The changed forms arrived today, wrong.

Jody Hincher: I very very clearly specified that two names of my beneficiaries were not the same as the other names. I wrote very very clearly that Ziah's last name was Packer, not Parker, and that Dalyon's last name was Packer, not Parker. I called attention to the possibility of error. My efforts went for nothing. In the form I received today my grandsons are listed as Ziah Parker and Dalyon Parker.  Can someone be trusted to make the corrections to Ziah Packer and Dalyon Packer?  My fear is that the incompetence previously displayed may result in the other four names being changed to Packer. Please, let someone with  little attention change only the 2 names of the grandsons to Packer? I tried so very hard to make it hard to make these mistakes! Please, pay attention! I want only these 2 names corrected.

To:

Rob Leuffen

From:

HERSHEL PARKER

Subject:

Divorce, Survivor Benefits, or Other Life Events: Contingent Beneficiary Information

Date:

4/13/2020, 5:56:55 PM

Message:

Rob, I tried very very hard to make it impossible to make errors--but someone did just what I asked not to do. This is what I just sent to Jody Hincher.

I very very clearly specified that two names of my beneficiaries were not the same as the other names. I wrote very very clearly that Ziah's last name was Packer, not Parker, and that Dalyon's last name was Packer, not Parker. I called attention to the possibility of error. My efforts went for nothing. In the form I received today my grandsons are listed as Ziah Parker and Dalyon Parker.  Can someone be trusted to make the corrections to Ziah Packer and Dalyon Packer?  My fear is that the incompetence previously displayed may result in the other

four names being changed to Packer. Please, let someone with  little attention change only the 2 names of the grandsons to Packer? I tried so very hard to make it hard to make these mistakes! Please, pay attention! I want only these 2 names corrected.

Rob, please step in and make see that these corrections and only these corrections are made? I find it very hard to be patient since I was so very very clear.

Hershel Parker