Monday, April 6, 2015

My first YELP--- about Bridges Mobile Lock & Key--Los Osos, CA


4/6/2015

After being unable to sleep between 2 and 5 this morning I decided to YELP!

A bolt on a door to a deck broke--a little piece of metal that allowed us to turn the knob and throw the bolt. We needed a bonded and licensed locksmith so in the yellow pages we found the Bridges Lock and Key Ad. A man we assumed was Jim Bridges came on March 25th. The man was in his 60s or 70s, apparently--bald and with a very wide white handlebar mustache. We did not think to ask for an ID.

What he did was almost unbelievable. He took a long screwdriver to a brass plate in the jamb and mangled the third of an inch wide door frame up and down three inches or so by prying against it. He left the wood broken--he was walking away asking payment when the jagged lower piece of the frame looked like a pencil that had been snapped leaving a big jagged section. We could have torn a finger off if we had run our hand up the door frame. He at first denied doing the damage. I had seen him prying with the screwdriver too late to stop him. I let him know that I HAD SEEN HIM. He finally got some sort of sander and took off the jagged points. I could not bear to watch him do this but in the middle of the job, earlier, he had wanted to hammer flat the brass piece he had pulled out of the frame so he went out on the tiled deck and started hammering the piece flat. We stopped him before he cracked a tile. We had just paid a fortune for the tiling and were not happy!

He charged $45 for the trip and $30 for the "repair"!

Now the bolt sort of works if you turn it very hard but it is far from satisfactory. We are going to have to find another licensed and bonded locksmith and pay again.

I am wondering if the real Jim Bridges called someone off the street and sent him out. Seriously, I wish I had asked for an ID since this man was so astonishingly unprofessional.

Maybe having "yelped" I will be able to sleep tonight and not feel so very victimized.

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